Shipping policy
- Processing time orders ship within 1-3 business days
- Domestic shipping rates & estimated delivery times Standard domestic shipping rates and delivery times apply
- Lost or damaged package process If tracking confirms delivery, we're unable to issue a refund or replacement. Lost Items: Please check with neighbours, or your building's front desk and file a report with the carrier. If your order has not arrived with in 14 business days, contact us and we will investigate with the carrier. If confirmed lost, we will reship your order at not cost. Damaged Items: If your order arrives damaged, contact us with in 48 hours of delivery with photos of the damage. We'll send a replacement at no cost - no return needed.